After my annoying experience yesterday at Target, I received an email with some very helpful information from a former Target employee. So, I thought I would pass it along to the rest of the Freebies2Deals readers so we can not only stand up for our coupons, but be educated enough to do it.
Here are 3 things you should put into your memory for shopping at Target:
1. Every person on a register is authorized to make adjustments on prices on their own as long the amount of the adjustment is less than $9.99. The person on the register should not argue, just merely smile and make their “guest” happy.
2. If you have a problem, when you go to customer service ask them to page the LOD. The LOD is the “lead on duty” and is at a minimum a department manager. Often it’s an assistant store manager or the store manager. If you’ve had the problems you experienced today the LOD not only will fix it for you, but get the problem resolved it’s not happening to others. Don’t hesitate to do this as it is why there is a “lead on duty”.
3. Target’s corporate policy is that they do not have customers…they have “guests”. The moment you say to a manager “As a Target guest I expect _______” you are communicating that you are aware of their policy and how you expect to be treated.
So remember the key words “guest” and “LOD”. That should definitely help Target know you understand how their system works and give you empowerment to fix any problem you run into!
(Thanks my anonymous source!)